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Exchange and Return

Return policy

You can return the goods within 14 days from the receipt of the order by the client. Items that were not in use are accepted for return, with all tags, check, statement, labels and original packaging retained. Regardless of the method of receipt of the order, return of goods is paid, at the expense of the sender.

Make a return
Contact us and let us know what things you want to return by choosing a convenient way of communication with Pirkl.ua: by phone (099) 371-55-97, (050) 765-86-05, from 10:00 to 18:00. Our manager will help you!

Sending return goods
Pack the goods and send one of our proposed methods. Before shipping, check to see if the original packaging with all company labels and bar codes, as well as labels and labels on the item itself have been preserved.

Ways to send a refund
- Through branches or couriers of New Mail

Refunds are made within 7 business days of receipt of the returned goods and its verification.

Ways to refund
On a bank card, when paying for purchases by cashless settlement. Money on the card is credited at the expense of the card holder, according to the tariffs set by the bank by the issuer.

In cash, when paying for purchases in cash in the store (with the delivery method "Pickup")
Non-Returnable Items
Goods are not accepted for return, the list of which is determined by the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 03.19.1994 (perfume and cosmetic products, hairbrushes, gloves, jewelry made of precious metals, underwear, bed linen, hosiery, aerosol packaging, etc.). 

If the wrong item has arrived

Received goods that are not ordered? Expenses for the return of such goods occur at the expense of the company Pirkl.ua

Is it possible to cancel an order?

You can cancel an order before it has been sent to you. To do this, you just need to contact our manager;

Is there any guarantee that things are authentic?

The Pirkl company guarantees high quality and authenticity of the offered things.

How to choose my size

To make a thing fit you perfectly, use our size chart and our team of professional consultants. We are always ready to answer your questions - you just need to contact customer support.

It is important to know

If the product does not meet the conditions of return, we will be forced to return it back. Expenses for the return of such goods, the buyer assumes.

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