FAQ

- What kind of goods are not subject to return and exchange?

Some categories of goods are not subject to return and exchange in accordance with the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172.
Groceries, medicines and products, hygiene items.
Non-grocery goods:
- corsetry goods (corsets, bodysuits, bras)
- perfumery and cosmetic products, products in aerosol packaging
- feather and down products (except for down jackets)
- soft toys for children, inflatable rubber toys
- gloves, mittens
- underwear (underwear, swimwear, nightgowns, pajamas)
- personal hygiene items (razors, toothbrushes, combs, massage brushes, hairpins, hair curlers and other similar products)
- tools for manicure and pedicure
- jewelry made of precious metals, amber products
- fabrics, tulle and lace fabrics
- hosiery
- bed sheets
- goods for babies

*** Please note that if the item you sent cannot be returned, we will have to send it back at your expense.

- How can I purchase a product that belongs to a group of products that cannot be returned and exchanged? How to measure for example?

Those goods that belong to the categories of goods that cannot be exchanged or returned are sent exclusively on a 100% prepayment basis.

You can try on the selected product in any of our stores https://pirkl.ua/shops/ exclusively for your underwear. To do this, you need to specify the method of receiving "self-pickup from the store" when placing an order. In any other case, the goods will be sent to you at 100% prepayment without the possibility of trying them on.

- Why did they start offering to make an advance payment? Previously did not offer to do this

The offer to make an advance payment for the order arises because the system indicates that you have a% of redemption of orders sent to you equal to 30% or lower. You can find out in more detail what the “percentage of redemption” is here

- How to increase the buyback% and be able to receive orders without prepayment?

Usually, a few simple steps are sufficient.

• Use the size chart
• Study information about the product: photos, composition, reviews
• Use the advice of our specialists by phone (099) 371-55-97, (050) 765-86-05,

As a result, from a more attentive approach to the choice of goods, the number of successful purchases will grow, and accordingly the% of redemption will also grow.

- Can I exchange the item I received and paid for for another size of the same item?

Yes . To do this, you need to call or write to us.

We will make sure the required size is in stock and help you book it. Further, you send the item that does not suit you, observing the requirements for the return.

Namely :

- The product must be of proper quality, retaining its original appearance, factory labels, seals and original packaging.

- The goods are subject to exchange and return within 14 days from the date of purchase.

After the item has been received by us and examined for all the required labels, packaging, integrity. The required size of the selected product is sent to you.

The costs of sending and receiving goods are at the expense of the buyer according to the carrier's rates

- Exchange and return from 14 days. When does the countdown start?

14 days starts from the moment you receive the parcel - the date when you actually took the goods from the post office or from the courier and paid for it.

- Promotions and offers

Pirkl's website hosts seasonal and timeless promotions (no end date)

Seasonal promotions have a conditional start date and a conditional end date of the promotional offer.

Timeless promotions have no conditional end date.

The offer "Register and get a discount on purchases, up to 30%" is an offer that applies to products that participate in seasonal promotions and already have a discount.

Upon registration, as a sign of reward, the client receives an additional discount of 5-30% on products participating in seasonal promotions. The information about the amount of the discount for the product, the client can see in the product catalog in the upper left corner of the product card. This offer does not apply to products that do not participate in seasonal promotions (do not have a discount at the time of purchase).